WELCOME TO GRAB YOUR PARTS.

Overview

At GRAB YOUR PARTS, we are committed to delivering high-quality products and exceptional customer service. While we do not offer refunds, we do provide prompt replacements for eligible items that arrive damaged, defective, or incorrect.

Replacement Eligibility Criteria

To qualify for a replacement, the following conditions must be met:

• The item must be damaged, defective, or incorrect upon delivery.

• A replacement request must be submitted within 7 calendar days of receiving the item.

• Clear photographic or video evidence of the issue must be provided.

• The item must be returned in its original packaging, unused and in resalable condition (if requested).

Non-Eligible Items

We are unable to offer replacements for:

• Items that have been installed, or tampered with.

• Electrical or electronic components once opened.

• Customized or special-order items.

• Products returned without original packaging, labels, or accessories.

Replacement Process

1. 1. Submit a Request
      Contact our customer support team via email at [insert email] or call [insert phone number]. Include your order number, a detailed description of the issue, and supporting photos or video.

   2. Review & Approval
      Our team will assess your request within 2–3 business days and notify you of the approval status.

   3. Return Instructions (if applicable)
      If a return is required, instructions will be provided. Please do not return any items without prior authorization.

   4. Dispatch of Replacement
      Once your return is received and verified (if applicable), a replacement will be shipped within 3–5 business days. Shipping charges may apply depending on the nature of the issue.

      Important Information

      • We do not issue refunds under any circumstances.

      • Replacements are issued for the same product originally ordered.

      • Claims submitted after 7 days from delivery may not be honored.

    

Contact Us

For any questions or assistance, please reach out to:

GRAB YOUR PARTS
📧 Email: support@grabyourparts.com
📞 Phone:+91 77385 77103.
📍 Address: Mumbai Santacruz East.